Refund policy

SunWoven Return & Refund Policy

We want you to love your SunWoven purchase. If something isn’t right, we’re here to help.

Returns

You have 30 days from the date of delivery to request a return, provided your item is unused, unwashed, and in the same condition you received it, with original packaging and tags still attached.

To start a return, please email hello@sunwoven.style with your order number and details of the item you’d like to return. Once your return is approved, we’ll provide the return address and any instructions you need.
Please note that items sent back without prior approval will not be accepted.

Return Shipping Costs

If you’re returning an item because you changed your mind, ordered the wrong size, or no longer want it, the courier cost will be for your account.
You’re welcome to arrange your own courier, or we can assist by arranging a courier collection and deducting the courier fee from your refund.

If your item is faulty, damaged, or incorrect, we’ll cover the cost of return shipping.

Damaged or Incorrect Items

We take great care to check all orders before dispatch. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue so we can investigate and arrange a replacement, repair, or refund in line with the Consumer Protection Act (CPA).

Items Not Eligible for Return

For hygiene, safety, or customisation reasons, certain items cannot be returned. This includes:

  • Custom-printed, personalised, or made-to-order products

  • Sale or clearance items

  • Gift cards

  • Any items showing signs of wear, washing, or damage after delivery

Please contact us if you’re unsure whether your item qualifies.

Exchanges

If you’d like a different colour or size, please request a return for the original item and place a new order once your return is approved.

Refunds

Once we’ve received and inspected your return, we’ll notify you by email whether the refund has been approved.
Approved refunds will be processed to your original payment method within 10 business days.
Please note it may take additional time for your bank or payment provider to reflect the funds.

If more than 15 business days have passed since we confirmed your refund, please email hello@sunwoven.style so we can follow up.

Consumer Protection Act (CPA)

Under the South African CPA, customers are entitled to return defective goods within 6 months of delivery for repair, replacement, or refund if the product fails due to a manufacturing fault. This does not apply to damage caused by misuse, neglect, or normal wear and tear.