Shipping policy

SunWoven Shipping Policy

Last updated: November 2025

At SunWoven Style, we do our best to make sure your order reaches you quickly, safely, and with a touch of sunshine.

1. Shipping within South Africa

We deliver anywhere in South Africa using trusted national courier partners.
You can select your preferred delivery option at checkout:

  • Economy Service:

    • Estimated delivery: 3–7 working days to main centres

    • Affordable and reliable for non-urgent deliveries

  • Express Service:

    • Estimated delivery: 1–3 working days to main centres

    • Best choice when you need your order a little faster

Please note: Shipping rates shown at checkout apply to main centres only.
Deliveries to outlying or rural areas will be quoted separately once your order is received. We’ll contact you to confirm the additional courier cost before dispatch.

Delivery times are estimates and may vary due to courier delays, public holidays, load-shedding, or other factors beyond our control.

2. Shipping Costs

Free shipping on your first order is applied automatically at checkout.

For subsequent orders, free shipping applies to orders of ZAR 750 or more (after discounts and before gift cards).

For orders below ZAR 750, a delivery fee will be calculated at checkout based on your selected courier service (Economy or Express).

For outlying or rural areas, a custom courier quote may be required and must be approved before shipping.

Self-collection is available from Kensington, Johannesburg. Once your order is ready, we will contact you to arrange a convenient collection time.

3. Dispatch Times

Orders are processed from Monday to Friday, excluding public holidays.
Most in-stock orders are dispatched within 2–3 working days after payment clears.
If an item is on pre-order or temporarily out of stock, we’ll contact you to confirm the expected delivery date or offer an alternative.

4. Tracking Your Order

Once your parcel has been dispatched, you’ll receive an email with your tracking number and a link to follow your delivery.
Please allow up to 24 hours after dispatch for tracking details to activate.

5. Delivery Conditions

  • Deliveries are made to physical addresses only (no P.O. Boxes).

  • Someone must be available to receive and sign for the parcel during normal business hours.

  • If no one is available, the courier may attempt redelivery or contact you to reschedule.
    Additional fees may apply for failed delivery attempts or address changes after dispatch.

6. Delays and Responsibility

Once your parcel has been handed to the courier, ownership and risk pass to you.
We’re not responsible for courier delays, incorrect delivery details, or events outside our control.
If your order seems delayed or missing, please contact hello@sunwoven.style and we’ll help investigate.

7. Damaged or Missing Parcels

Please inspect your parcel upon arrival. If your order is damaged or incomplete, notify us within 7 days of delivery at hello@sunwoven.style with photos and details.
We’ll work with the courier and our warehouse to resolve the issue promptly in line with the Consumer Protection Act (CPA).

8. International Shipping

We currently ship within South Africa only. If you’re outside South Africa and would like to order, please email hello@sunwoven.style and we’ll advise if special arrangements can be made.

9. Contact Us

For any shipping questions or delivery requests, please get in touch:

📧 hello@sunwoven.style
📍 200 Derby Raod, Kensington, Johannesburg.
📞 +27 83 650 5141